Shipping Information
Last Updated: November 12, 2024
At PODFlora, we strive to deliver your custom-made products efficiently and reliably. Please read our Shipping Information carefully to understand how we process and deliver your orders.
Order Processing Time
All our products are made to order, ensuring you receive a unique item crafted just for you.
- Processing Time: Orders are typically processed within 2-7 business days after payment confirmation.
- Peak Seasons: During high-demand periods (holidays, special promotions), processing times may extend by a few days.
Shipping Rates & Delivery Estimates
Shipping costs are calculated based on your location . Below are our standard shipping rates and estimated delivery times:
Shipping Rates by Region
| Region | Shipping Cost | Estimated Delivery Time |
|---|---|---|
| USA* | Free | 2 – 5 business days |
| United Kingdom | Free | 2 – 3 business days |
| Australia | Free | 3 – 6 business days |
| New Zealand | $2.95 | 5 – 10 business days |
| Germany | Free | 2 – 5 business days |
| Other European Countries | Free | 5 – 10 business days |
| Asian Countries | $2.95 | 5 – 15 business days |
| South America | $8.95 | 5 – 15 business days |
| Canada | $11.95 | 5 – 15 business days |
| Rest of the World | $11.95 | 10 – 30 business days |
Note: Shipping to Puerto Rico and Hawaii may take up to 7 – 12 business days.
Please note: Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or postal strikes.
Shipment Confirmation & Order Tracking
- Order Confirmation: You’ll receive an email confirmation shortly after placing your order.
- Shipping Confirmation: Once your order is shipped, we’ll send you an email with tracking information.
- Tracking Number: Use the provided tracking number to monitor your shipment’s progress.
International Customs, Duties, and Taxes
- Customs Fees: International orders may be subject to customs fees, import duties, and taxes levied by your country.
- Responsibility: These additional charges are the responsibility of the recipient. We recommend contacting your local customs office for more information.
Damaged or Lost Shipments
Damaged Packages
- Action Required: If your package arrives damaged, please take clear photos of the packaging and the damaged item.
- Contact Us: Email us at support@podflora.com within 20 days of delivery.
- Resolution: We will assess the situation and offer a replacement or refund as per our Return and Refund Policy.
Lost or Stolen Packages
- Lost in Transit: If your package is lost in transit, please contact us, and we will investigate the issue with the carrier.
- Stolen After Delivery: We are not responsible for packages stolen after confirmed delivery. Please ensure a secure delivery location or consider shipping to a trusted address.
Order Changes and Cancellations
- Order Modifications: Once an order is in production, we cannot make changes to the items, sizes, or colors.
- Cancellations: If you need to cancel your order, contact us immediately at support@podflora.com. Cancellation requests must be made within 2 hours of placing the order.
Shipping Restrictions
- Unavailable Regions: We currently do not ship to certain countries due to restrictions. Please check our list of non-serviceable areas at checkout.
- Prohibited Items: Some products may not be available for international shipping due to local regulations.
Customer Responsibilities
- Accurate Address: Please ensure your shipping address is complete and correct to avoid delivery delays or returns.
- Accessibility: Provide any necessary access codes or instructions for secure delivery.
Contact Us
We are here to assist you with any questions or concerns you may have about shipping.
- Email: support@podflora.com